Last Updated: 3-9-2025
Thank you for shopping with us at https://rosacard.myshoplaza.com. Our Return and Refund Policy aims to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.

Scope and Contact Information

For questions regarding returns and refunds, please contact us through any of the methods below:
Email: contact@rosacard.com
Phone: +44 2083 747 085
Address: 2 Hardwicke Rd, London N13 4SG, UK

Policy Overview

Return Period: 30 days from delivery date
Refund Processing Time: 10 business days from receipt
Return Shipping Costs: Covered by the customer unless the product is defective or incorrect

Order Cancellations

You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.

Return Conditions

We offer returns under the following conditions:
Return Window: Items can be returned within 30 days of delivery
Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging
Receipt or Proof of Purchase: Required for all returns
Exceptions: Certain products, such as custom or personalized items and hygiene products (e.g., undergarments), are non-returnable unless unopened and unused

Return Instructions

To start a return, please follow these steps:
Contact Customer Service: Email contact@rosacard.com with your order number, reason for return, and any supporting photos if applicable
Receive Return Authorization: Our team will review your request and provide a return authorization and detailed instructions
Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form
Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer or covered by us if defective or incorrect

Refund Policy

Refund Approval: Once we receive and inspect your returned item, we will notify you regarding the approval status within 7 business days
Processing Time: Approved refunds will be processed to your original payment method within 10 business days. Your bank or credit card provider may require additional time to post the refund
Confirmation: You will receive a confirmation email once the refund is processed
If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at contact@rosacard.com

Exchange Policy

We offer exchanges for incorrect or defective items. Contact us within 30 days of delivery, and we’ll cover the return shipping costs for eligible exchanges. If an incorrect size was ordered, please follow the return process and then place a new order for the correct size.

Exceptions and Special Cases

Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours. We’ll arrange a return at no cost to you and offer a replacement or full refund as per your preference
Incorrect Product: If you receive an incorrect item, please contact us, and we’ll cover the return shipping and send you the correct item promptly
Lost Packages: If your package does not arrive within the estimated timeframe, contact us so we can initiate an investigation with the shipping carrier

Processing Times

Return Window: Returns must be initiated and shipped within 30 days of receiving the item
Inspection Period: Once received, returns are inspected within 7 business days
Refund Issuance: Refunds are processed to the original payment method within 10 business days after inspection

Return Shipping Address

Please send approved returns to:
2 Hardwicke Rd, London N13 4SG, UK

Contact Information

If you have further questions or require assistance with returns or refunds, please reach out:
Email: contact@rosacard.com
Phone: +44 2083 747 085
Address: 2 Hardwicke Rd, London N13 4SG, UK